- Check that your internet connection is working properly.
- Restart your computer and HP printer.
- Open a web browser and revisit 123.hp.com install.
- Verify that you entered the correct HP printer model number.
- Clear your browser cache and cookies.
- Try downloading the driver using a different web browser.
- Temporarily disable antivirus or firewall software.
- Ensure your operating system is up to date.
- Download the latest HP Smart app from 123.hp.com install.
- Run the downloaded file as an administrator.
- Remove any incomplete or previous HP driver downloads.
- Restart the download process from 123.hp.com install.
- Complete the installation and reconnect your HP printer.
- Print a test page to confirm the driver is working correctly.
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